Refund policy
We want you to feel confident when shopping with That Wig Shop. If you need to request a return, please review the following requirements carefully.
Return Eligibility
Return authorization must be requested within five calendar days of receiving your order. To request authorization, contact us at Thatwigshop@gmail.com or call 470-292-2847 during customer service hours, Monday through Friday from 10:00 AM to 4:00 PM EST.
Items returned without prior authorization may not be accepted.
To qualify for a return, the item must be:
- Unworn
- Unused
- Unaltered
- In its original packaging
- Returned with all original labels and tags attached
Items that show signs of wear, use, alteration, damage, fragrance, or removal of the original labels may not qualify for a refund.
Return Fees
All approved returns are subject to:
- A 10% restocking fee
- A 10% sterilization fee
These fees will be deducted from the approved refund amount.
Refund Processing
Returned items will be inspected after they are received. If the return meets the requirements listed above, the refund will be issued to the original payment method, less the applicable restocking and sterilization fees.
Please allow additional time for your bank or payment provider to post the refund to your account.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within five calendar days of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue and assist you.
Contact Us
That Wig Shop
Email: Thatwigshop@gmail.com
Phone: 470-292-2847
Customer Service Hours: Monday–Friday, 10:00 AM–4:00 PM EST
