Questions? (470) 292-2847 Contact Us



That Wig Shop can be reached at (470)292-2847,
Monday through Friday 10:00 am to 4:00 pm EST

What is the privacy policy for That Wig Shop?

That Wig Shop ensures the privacy of all customer information. All transactions are processed according to Payment Card Industry (PCI) standards and meet all Federal requirements for privacy.

When will My order be shipped?

Most orders received by 2:pm EST will be shipped the same business day, unless backordered, or otherwise indicated in the actual individual item description, or is a special-order item. Orders placed after 2pm, on weekends, and holidays will be shipped the following business day.

Can I cancel my order?

That Wig Shop’s priority is shipping purchased items to the customer as quickly as possible. A 2-hour cancellation window is provided prior to the order being shipped. Changes can only be made to your order prior to shipping.

Can I track my order?

After creating an account with That Wig Shop you may sign in anytime to view your account and order history.

How do I request a refund (Refund procedure and policies)?

All claims and request for refunds must be made within 5 days of order delivery date. Email us at Support@that to receive a return label and control number.

Please note, That Wig Shop will gladly accept returns on all eligible products where the product or packaging has not been altered, worn, altered, or damaged. Claims and refund requests must be made no later than 5 days of the date order is delivered, and received no later than 10 days after return label is issued. There will be a restocking charge of $7.95 for any returns.

How soon can I expect a refund to be processed?

It typically takes 5-7 business days for your return to be delivered to That Wig Shop. Once it is received, we will inspect the item(s) and process any eligible refunds. Although it takes less than 5-7 days to begin this process, your credit card company may take additional time to deposit funds into your account.

Are orders shipped discreetly?

Yes; your discretion one of That Wig Shop’s top priorities. Our shipments are discretely marked and never publicized.

Can I submit a product review?

That Wig Shop believes reviews are very beneficial and we encourage our customers to share their experience.

How do I subscribe/unsubscribe from email promotions?

We love to keep our customers up to date with special promotions, new arrivals and more. You may subscribe or opt-out any time.

Can my wig be colored?

100% Human hair wigs can be color treated but it is not recommended to color synthetic or synthetic blended wigs.

Can I wear my wig every day?

Everyday wear is fine; as with your own hair more frequent cleaning may be required with more frequent usage.

How do I measure for my wig?

Most people will wear an Average size wig which fits heads between 21.5” and 22.5”. A 23” measurement is considered Large where a Petite is 21” and Ultra Petite is 20.5”.

How true are color swatches?

When shopping on-line colors may vary depending on the type of screen or quality you are viewing and could vary based on manufacturer, i.e. “chocolate” could vary depending on the pigment used by the manufacturer.

Is there a difference in a regular brush and a wig brush?

Yes, regular brushes can pull the strands too much causing stretching or pulling strands out of the cap.

Can I style my wig with heat?

Be sure to check the manufacturer’s recommendations for heat; even if your piece is heat tolerable it is still not recommended to use a styling device over 325 degrees.

How do I store my wigs?

Open wig stands are recommended for storing your wigs when not in use. A stand will help maintain the natural shape of the wig and keep the cap aired out and fresh.

Can I use hairspray on my wig or hairpiece?

For those who like using a holding spray, we can provide a synthetic fiber hairspray. Holding sprays that are not water soluble should never be used!

How do I put on and wear my wig?

For short hair, brush it back from your face and behind your ears. For long hair, distribute and pin your hair up evenly trying to eliminate sizable bump. Many people use a wig cap to help with this for convenience. Hold your wig at the sides with your thumbs feeling the fabric tabs on the sides of the piece. Place it at the middle of your forehead and stretch to the back of the head using the tabs to center it above the ears. Tuck in any stray hairs around the sides and neck.

Can my wig be cut?

We recommended that any cutting, coloring or permanently re-curling of your wig be done by only a trained professional.

Can the wig be made bigger or smaller to better fit my head?

Yes, wigs may be adjusted by tightening or loosening the tabs located in the back of the wig. Petite or large sizes are offered but may not be available in all styles or colors.

Will my wig frizz?

Frizzing is usually caused by heat sources such as opening the oven, the dishwasher, the clothes dryer as well as a blow dryer or curling iron. Friction against furniture or pillows can also cause frizzing.

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